Lookers appoints AX to handle accident management

Lookers has appointed AX to handle all accident management business at its 129 dealerships and seven bodyshops.

Under the terms of the agreement, Lookers will also use AX’s service for electric car drivers.

AX launched AX Electric earlier this year, a new service that guarantees electric replacement vehicles for EV owners following an accident.

Duncan McPhee, chief operating officer at Lookers, said: “We are delighted with the appointment of AX as our accident management partners.

“And we look forward to working closely with them to further enhance our customers’ ownership experience through exceptional customer service and support during what can be a complex and stressful time following a motor vehicle accident.

“As well as new and used vehicles from volume and premium brands, Lookers is increasingly focused on its electric car offering as demand for zero emissions, plug-in vehicles surges.”

McPhee added, “It is also brilliant to see the inclusion of electric cars in AX’s offering, as it ensures that the rapidly growing volume of electric car owners will be cared for.

“We forecast that the adoption of electric cars will be exponential over the next few years, which makes it even more important that customers who have made the transition to these incredible vehicles do not have to take a retrograde step.”