Contract Win

A little bittersweet this one on the basis that Honda Accident Assistance was something that Accident Exchange created about 20 years ago (Gordon Grant from CiTnow was the guy who won the account). It went away after a couple of years, not because of anything Accident Exchange did wrong, but the name clearly stuck around. Not sure who if anyone ran it in the meantime but ast forward 20 years and it’s now Auxillis:

“Auxillis - to run Honda UK's accident management programme, Honda Accident Assistance

Honda UK, which has 126 approved bodyshop sites in the UK (31 dealer-owned, 95 independent approved, ABP Yearbook figures) has announced a new accident management programme with Auxillis, working in conjunction with Honda’s nationwide network of approved bodyshops,

Part of Zigup, which includes FMG Support, Auxillis will delivers Honda UK's newly announced accident management programme, Honda Accident Assistance, from vehicle recovery to coordinating repairs and arranging suitable replacement vehicle hire.

This service is delivered by Auxillis on behalf of Honda, a trusted provider of accident aftercare solutions, said Sarah Roseblade, Head of Customer at Honda UK:

“Honda Accident Assistance reflects our commitment to support customers beyond the point of sale. By offering a seamless, stress-free experience, we help protect the integrity of Honda vehicles and provide reassurance when it’s needed most.”

Andrew Jager, Head of Automotive at Auxillis, said:

“Auxillis are delighted to work with such a globally recognised brand as Honda. It has been clear through the implementation of this new relationship that both Honda and Auxillis share similar values and commitment to customer service excellence. Our teams will continue to work collaboratively to enhance the post-accident support provided to Honda drivers.”

With over 30 years of expertise, Auxillis partners with leading UK insurers, brokers, dealer groups, and manufacturers to provide comprehensive support for customers involved in both fault and non-fault accidents, including full claims management, replacement vehicles, and repair coordination.

Customers should be aware that Honda Accident Assistance is a chargeable service, delivered by Auxillis on behalf of Honda UK, and is not provided free of charge to customers.

Available to all Honda owners in the UK, Honda Accident Assistance provides 24/7 accident support, Honda Approved Repairs at a Honda Approved Bodyshop using Honda Genuine Parts, and a replacement vehicle, said Honda.”